Firstly, we wish to apologize for the attitude of our colleague at our Bangsar LRT outlet. There is no reason for him to have “made an annoyed face” and “refused to even take my note”.

Please be assured that we take every customer complain seriously. We will investigate and take necessary action to rectify the problem.

Without shedding our full responsibility for your case, please allow us to explain that we do face intermittent shortage of small change as we strive to solve the problem. It is mainly due to the fact that we carry many small value items. This makes our stores a good point to break up big denomination notes. Not only customers break up big notes at our stores, other businesses in the vicinity do the same too. We do view this as an advantage as every sale, be it for the purpose of breaking up note or otherwise, is important to us.

Meanwhile, as you can read on the newspapers there are many fake notes in the market. Unfortunately, the nature of our business fit the modus operandi of the syndicate. They pay for small items with big fake notes in exchange for genuine money. This has made some of our cashiers wary. However, this is no excuse for arrogance and rudeness towards any of our customers. We shall provide better training to overcome the dilemma of handling the good and the bad situations.

Again, as our customer you should expect nothing less than good service at our stores and it is our responsibility to deliver to you your expectation. There is no excuse to the contrary.

We thank you for taking your time to write to us. It is an opportunity for us to improve.

Yours faithfully
Dang Tai Luk
Managing Director

Because I seriously don’t think it’s troublesome just taking out the money and giving change. They’re using a machine to tell them the change. :P